Terms of Use

The Website is a service made available by Andrew. If you do not agree to the Website Terms, you may not use the Website. We may modify the Website Terms at any time. If you do not agree to the changes, you must discontinue using the Website, discontinue using Andrew’s services, rescind your request that Andrew contacts you about its credit repair services, and/or discontinue your participation in Andrew’s Text Message Program before the changes take effect. Your continued use of the Website, use of Andrew’s services, request that Andrew contact you about its credit repair services, and/or participation in Andrew’s Text Message Program after any such changes take effect constitutes your acceptance to such changes. Each time you visit or log in to the Website, continue using Andrew’s services, continue your request that Andrew contacts you about its credit repair services, and/or participate in Andrew’s Text Message Program, you reaffirm your acceptance of the Website Terms. You are responsible for regularly reviewing the Website Terms, by clicking on the “Terms of Use” link at www. Andrew law.com. The Website Terms may be supplemented by additional terms and conditions applicable to privacy, specific areas of this Website, or to where particular content or transactions are posted in particular areas of the Website and, together with the Website Terms, govern your use of those areas, content, or transactions.

The Website gives users information about Andrew’s credit repair services, general educational and informational resources about credit, and the ability to sign up for and engage Andrew’s services.

You are not required to engage CreditIQ services to visit and read material on the Website; however, you will need to engage Andrew’s services if you want it to assist you in your efforts to improve your credit reports and rating. If you engage Andrew, you agree to provide accurate and complete information. You must be legally capable to enter into contracts. It is your responsibility to make any updates to your sign-up information. Each engagement is for a single person only. We do not permit any other person to engage Andrew’s services on behalf of another unless you have an appropriate Power of Attorney. You are responsible for preventing such unauthorized use. If you believe there has been unauthorized use, you should notify Andrew immediately by emailing quickanswers@Andrewlaw.com.

If you participate in Andrew’s Text Message Program after you engage Andrew, you may stop receiving servicing text messages by texting STOP (and no other words or characters) to the shortcode from which you received the Andrew text message(s). Almost all STOP requests are taken care of immediately, but it may take up to 3 business days from the date you text STOP to be removed from Andrew’s texting list(s). Note that texting STOP in response to a servicing text message will only stop servicing text messages, and will only stop text messages to the phone number you used to text STOP.

Should you choose to engage Andrew’s services, you will enter into a separate written agreement with Andrew. Each legal file we create in conjunction with this separate written agreement is called a “Case File.” Your Case File will continue to be subject to the agreements otherwise governing them, except where so noted in the related agreement. Each Case File will be subject to the following:

• The terms or instructions appearing on a screen when using the service;
• Andrew’s policies and procedures applicable to the Case File and the online service;
• Applicable state and federal laws and regulations.

You authorize Andrew to provide access to your Case File) through its online services. You may access your Case File at https://clients.Andrew law.com (the “Client Website”) to obtain account payment information, a sequential docket of services provided and notes made to the file, credit report information received from you by Andrew and input into your file, your disputing instructions, and other information. To access a Case File through the online service you must have a password and the required hardware and software. Subject to the terms of this agreement and any separate written agreement(s), you will generally be able to access your Case File through the Client Website seven days a week, 24 hours a day. Case File information is posted to the file at the time work is completed on the Case File.

At certain times, the online services may not be available due to system maintenance or circumstances beyond our control. During these times, you may call Andrew at (800) 341-8441 or send an E-mail to quickanswers@Andrewlaw.com to obtain information about your Case File.

The Website contains information, content or advertisements text, photographs, designs, graphics, images, sound and video recordings, animation, and other materials and effects (collectively, the “Content”) that are protected by copyrights, trademarks, service marks, trade dress, patents or other intellectual or proprietary rights owned by Andrew or other third parties. All trademarks and copyrighted information contained on the Website are the property of their respective owners. Further, Andrew retains all rights (including intellectual property rights), title and interest in the Website, technology, and all underlying technology and data including any enhancements, software, applications, and improvements related to the Website (the “Technology”)(the terms Content and Technology collectively will be referred to as the “Materials”). You may not remove from any electronic or printed copy any copyright, trademark, or other proprietary notice.

Andrew provides the Website and the Materials for your individual, non-commercial use and solely to carry out individual transactions with the Website. Any other use of the Website or the Materials is strictly prohibited. You may not, either directly or indirectly:

• Modify, republish, redistribute, delete, resell, sublicense, publicly perform, cache by proxy the Website or Materials without the express written permission of Andrew or the applicable rights holder;
• Use the Materials for telemarketing, direct marketing, and commercial mass e-mail or by agents or representatives or e-mail spammers;
• Reverse engineer, decompile, disassemble, merge, copy, use, disclose, rent, lease, loan, sell, sublicense or transfer the underlying source code or structure or sequence of the Technology or delete or alter author attributes or copyright notices;
• Use any network monitoring or discovery software to determine Website architecture, or extract information about usage or users;
• Reformat or frame any portion of the Website or Materials;
• Use any device, software, or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
• Take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;
• Attempt to gain unauthorized access to other computer systems;
• Violate the Website Terms, applicable law, or the rights of others; or disrupt or interfere with the security of, or otherwise cause harm to, the Website.

Any permitted use of the Website does not extend to using the Website or Materials for any illegal purpose, or to transmit to or through the Website or to or through any service any illegal, harmful, threatening, defamatory, obscene, hateful, pornographic, or other objectionable material of any kind, or to interfere with, abuse or otherwise violate the legal rights of any third party using the Website or Materials.

Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our website, remove hosted content, and take technical and legal steps to keep users off the Website if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts.

By using the Website, uploading content to or submitting any materials for use on the Website, you grant (or warrant that the owner of such rights has expressly granted) Andrew a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials and/or information generated through the use of the Website or incorporate such materials and/or information generated through the use of the Website into any form, medium, or technology now known or later developed throughout the universe. We need these rights to host and display your content.

Anonymous, aggregate information that does not contain personally identifiable information, comprising account information, or other available data that is collected through your use of the Website, may be used or licensed by Andrew for various purposes including but not limited to conduct certain analytical research, performance tracking, benchmarking, helping to improve products and services and to assist in troubleshooting and technical support.

The Website may use robot exclusion methods, which include robots.txt files and HTML meta tags, which expressly allow and/or exclude specified automated programs from accessing certain portions of the Website. Much of the information on the Website is updated on a real-time basis and is proprietary or is licensed to Andrew by our users or third parties. You agree that you will not use any robot, spider, scraper, or other automated means to access the Website for any purpose, including but not limited to performing “offline” searches and mirroring, without our express wrote permission as indicated in the then-current robots.txt file or HTML meta tags on the Website. Additionally, you agree that you will not bypass our robot exclusion methods or other measures we may use to prevent or restrict access to the Website.

You may provide links only to the homepage of this Website, provided (a) you do not remove or obscure, by framing or otherwise, any portion of the homepage, (b) you give Andrew notice of such link by sending an e-mail to quickanswers@Andrewlaw.com and (c) you discontinue providing links to this Website if requested by Andrew. If you wish to provide links to a section within the Website, you should forward your request to Andrew at quickanswers@Andrewlaw.com and Andrew will notify you if, within its sole and unfettered discretion, permission is granted, and, if so, the terms and conditions of the permission.

You represent and warrant to us that (a) you are legally capable to enter into contracts, (b) you are providing us at all times true, accurate and up to date information about yourself, (c) you will comply at all times with the Website Terms and applicable law and (d) your use of the Website and any transactions that you make with us will not violate the rights of any third party.

Andrew’s services and Website, the underlying information, software, and technology are subject to U.S. export controls. None of the Website services or content may be downloaded, or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria, or any other country subject to U.S. sanctions applicable to the export or re-export of goods, (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals and Blocked Person List, or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List or Nonproliferation Sanctions List. By using Andrew’s services and Website, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law.

Andrew makes every effort to ensure the information presented in, on, or through its Website is accurate; however, Andrew makes no guarantee as to such information and is not responsible for any resulting loss or damage.

Andrew makes no representations regarding the availability and performance of its Website. You hereby acknowledge that any use of the Website and reliance upon any Materials shall be at your sole risk and that Andrew shall not be liable for any loss of data, lost profits, or any other damages or losses resulting from such use.

THE WEBSITE AND MATERIALS ARE PROVIDED BY ANDREW ON AN “AS IS” BASIS AND AS AVAILABLE, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ANDREW EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY AND ACCEPTANCE AS WELL AS ANY LOCAL JURISDICTIONAL ANALOGUES TO THE ABOVE AND OTHER IMPLIED OR STATUTORY WARRANTIES. WE MAKE NO REPRESENTATIONS THAT THE WEBSITE OR MATERIALS WILL MEET YOUR REQUIREMENTS OR THE RESULTS THAT YOU MAY GAIN FROM YOUR USE OF THE WEBSITE.

IN NO EVENT SHALL ANDREW, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR PROPERTY DAMAGE, OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER CONCERNING THE WEBSITE OR THE MATERIALS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE OR FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM AN ACT OF GOD, COMMUNICATIONS FAILURE, THEFT OR OTHERWISE. ANDREW SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER RESULTING FROM ANY FAILURE OF THE INTERNET. Some states do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such states, liability is limited to the fullest extent permitted by law.

ANDREW DOES NOT GUARANTEE THAT ANY CONTENT, INFORMATION, SOFTWARE, OR OTHER MATERIAL ACCESSIBLE THROUGH THE WEBSITE WILL BE FREE OF VIRUSES, “WORMS”, “TROJAN HORSES”, OR THEIR HARMFUL COMPONENTS. ANDREW ‘S ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY CONCERNING THE USE OF ANY SERVICES PROVIDED BY ANDREW SHALL BE THE CANCELLATION OF YOUR ACCOUNT.

You agree to indemnify, defend, and hold harmless Andrew, its officers, directors, employees, agents, representatives, vendors, and distributors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation or breach of any representation or obligation under the Website Terms. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.

We may, subject to and following our Privacy Policy for marketing and other purposes, collect, process and transmit certain data obtained from and about you in the course of your accessing the Website or during a phone consultation, including information collected in the course of an abandoned transaction. By agreeing to the Website Terms you agree to such data being so used and further agree that it may be transmitted to others whether or not within the United States following our Privacy Policy and under applicable privacy and data protection legislation. Information on how and what type of data (if any) is held about you can be obtained by clicking here to review our Privacy Policy or by contacting us.

You agree to transact with us electronically. This means you agree to accept any terms and conditions and to transact any business with us by electronic means, which includes receiving all documents in HTML or PDF format and communicating over the Internet. You also certify that you are at least 18 years of age and have access to the Internet to receive Andrew’s services, to request that Andrew contact you about its credit repair services, to participate in Andrew’s Text Message Program, and to view, print and retain all documentation. You authorize us to send you important notices about the Website and any pending transactions to an email address you provide to us if you are a client of Andrew or have requested that we contact you about our credit repair services. You must keep your email address up to date and maintain a valid email address and ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the Website or Andrew’s services. You can retrieve and review the Website Terms at any time by visiting https://www.Andrew law.com and may receive paper copies by calling Andrew at 1-800-341-8441.

You are responsible for obtaining at your own expense all equipment and services needed to access and use the Website, including all devices, Internet browsers, and Internet access. If you access the Website or a Website application through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging, and other wireless access or communications services.

Your use of the Website must comply with all applicable laws in the territory in which you access and use the Website.

Andrew reserves the right to investigate complaints or reported violations of the Website Terms and to take any action Andrew deems appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information. Andrew reserves the right to seek all remedies available at law and in equity for violations of the Website Terms, including but not limited to the right to block access from a particular Internet address to any Andrew website. These incorporate by reference any notices contained on the Website and constitute the entire agreement concerning access to and use of the Website, your request that Andrew contact you about its credit repair services, and/or your participation in Andrew’s Text Message Program. You agree that the provisions and covenants set forth herein are reasonable. If any provision or covenant of the Website Terms shall be held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction for any reason, including but not limited to the scope thereof, then such provision will be severed and replaced with a new provision that most closely reflects the original intention thereof, and the remaining provisions of the Website Terms will remain in full force and effect for the greatest period and the broadest scope permitted by applicable law. Without limiting the foregoing, you agree and request that if any court or arbitrator of competent jurisdiction considers any provision or covenant of the Website Terms to be overly broad-based on the circumstances at the time enforcement is requested, that such court or arbitrator construe and enforce the provision or covenant to the fullest extent that such court or arbitrator deems reasonable.

THE WEBSITE TERMS SHALL BE GOVERNED BY AND CONSTRUED FOLLOWING THE LAWS OF THE STATE OF UTAH, USA, AS THEY APPLY TO AGREEMENTS MADE SOLELY THEREIN, PROVIDED, HOWEVER, THAT THE ARBITRATION CLAUSE IS GOVERNED BY FEDERAL LAW. The Arbitration Clause, the obligations in the first four paragraphs of the Website Terms, Sections 5 through 8, 10 through 15, and 17 through 20, shall survive termination of the Website Terms.

Andrew shall not be deemed to have waived any rights or remedies in the Website Terms unless such waiver is in writing and signed by Andrew. No delay or omission on the part of Andrew in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a waiver of any rights or remedies on future occasions.

The Website Terms constitute the entire agreement and understanding between you and Andrew, except as you and Andrew may later agree in writing to modify the Website Terms. The Website Terms supersedes any prior agreements and understandings, oral or written, relating to the subject matter contained herein.

The information presented on the Website does not create an attorney-client relationship. ALL ARTICLES AND MATERIAL DISPLAYED BY US ON THE WEBSITE ARE FOR INFORMATION ONLY (EXCEPTING ANDREW ’S PRIVACY POLICY AND THE WEBSITE TERMS, WHICH ARE BINDING CONTRACTS), ARE NO SUBSTITUTE FOR SPECIFIC ADVICE, AND ARE IN NO MANNER TO BE CONSIDERED LEGAL ADVICE OR OTHER LICENSED PROFESSIONAL ADVICE OR A SUBSTITUTE THEREFOR. FOR SPECIFIC LEGAL ADVICE REGARDING YOUR PARTICULAR CIRCUMSTANCES, YOU MUST RETAIN LEGAL COUNSEL. Andrew does not represent or guarantee the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Website. You acknowledge that any reliance upon any such materials, opinion, advice, statement, memorandum, or information shall be at your sole risk. Andrew reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website.

Any information contained on the Website concerning results obtained by Andrew is not meant to indicate that the same or similar results can or will be obtained in other cases or situations. Results will vary depending on the facts and circumstances of each matter. Prior results do not predict, warrant, or guarantee a similar outcome. References to past or present clients or the circumstances of their specific matters do not constitute testimonials or endorsements by such clients, nor are they a guarantee, warranty, or prediction of the outcome of your legal matter.

Electronic mail or other communications through this site to Andrew (or any of its lawyers, other employees, agents, or representatives) are not secure and are not subject to the attorney-client privilege. Accordingly, Andrew does not guarantee the confidentiality of such communications. You acknowledge that transmissions to and from the Website are not confidential and your communications may be read or intercepted by others. Any unprotected e-mail communication over the Internet is subject to possible interception or loss, is not confidential, and is also subject to possible alteration. We are not responsible for and will not be liable to you or any third party for damages in connection with an e-mail sent by you to us or an e-mail sent by us to you, or anyone you designate, at your request. Violators of this section who use our services for any illegal purpose including but not limited to repeated unwanted emails or “Spam,” may be prosecuted to the full extent of the law. You acknowledge that by submitting communications to Andrew, no confidential, fiduciary, contractually implied, or another relationship is created between you and Andrew other than according to the Website Terms and any subsequent written agreement entered into with Andrew.

You are solely responsible for (a) maintaining the confidentiality and security of your login information, passwords, and any other security or access information used by you or anyone you authorize on your behalf to access the Website and your account information, (b) preventing unauthorized access to or use of the information, files, or data that you store or use in or with Andrew’s Website, (c) all electronic communications, including account registration and other account holder information, email and financial, accounting and other data entered using the Andrew Website, and (d) without limiting the foregoing, any activities that occur under your account. Andrew will assume that any communications received through the use of the Andrew Website were sent or authorized by you. You agree to immediately notify Andrew if you become aware of any loss, theft, or unauthorized use of the Andrew Website or your account information,

Please do not use the information on our Website to distribute unsolicited bulk e-mails, solicitations, or inquiries. The foregoing acts will constitute a violation of the Website Terms.

To the extent the State Bar Rules in your jurisdiction require us to designate a single attorney responsible for the Website, Andrew designates John C. Heath, located at 360 North Cutler Drive, North Salt Lake, Utah 84054, as the attorney responsible for the Website. Andrew attorneys are licensed to practice law only in the states indicated in their biography.

Andrew’s Website will allow you access to third-party provider services (“Provider Services”). Andrew has no control over the Provider Services or your access to the Provider Services. Andrew does not guarantee the Provider Services. By using the Provider Services, you acknowledge Andrew disclaims any liability whatsoever for any actions or inactions of Provider Services.

Andrew provides the Website for your convenience. You use and rely on the information therein at your sole risk. Neither Andrew nor any of its affiliates, third-party providers, partners, licensors, employees, distributors, or agents is responsible or liable for, or makes any representations or warranties as to the following, without limitation:

• Any representations, promises, recommendations, or inducements that may be made by or through any party (including vendors) found at, on, through, or from the Website;
• The timeliness, accuracy, reliability, completeness, legality, copyright compliance, or decency of the Website;
• Any inaccuracy, omission, error, or delay in the services offered on the Website;
• Non-performance of or interruption to the Website or its services due to (i) any act or omission by any disseminating party, (ii) any force majeure or any other cause beyond the control of any disseminating party, or (iii) outages, transmission quality or malfunctions of telephone circuits or computer systems, including any defects or failures concerning your software computer systems or Internet access provider;
• Any loss resulting from, including any unauthorized access by a third party, arising out of or related to your access and/or use of or interaction with the Website.